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Block exemption


IAAF win Audi dealer challenge on warranty rejection

Audi dealer tries to reject warranty over filter

An Audi A3 owner had been shocked to be told by his VAG dealer Liverpool Audi that a timing belt problem would not be covered by the warranty because of the fitment of “a non-Audi oil filter”.

The point was passed to the IAAF by GROUPAUTO Autocare Garage network manager, Maria McCollough and IAAF chief executive Brian Spratt immediately contacted the Audi dealer’s service manager to explain the rules surrounding illegal invalidation of warranties under the provisions of the EU Motor Vehicle Block Exemption Regulation 461/2010.

Following the conversation Brian asked Liverpool Audi to reconsider. The dealer had since reversed their original decision and completed free rectification of the timing belt problem under the warranty.

“The timing belt problem experienced is a well-known issue on this model of Audi,” said Mr Spratt. “The fitment of an oil filter can have no effect on the timing belt, we felt that Liverpool Audi’s refusal to accept the vehicle warranty was unreasonable.

“The Regulation states that use of parts to service a vehicle which have not been supplied through the dealer network is not sufficient reason to declare a warranty invalid. This was a clumsy attempt by a dealer to duck their responsibilities for warranty repairs.”

The filter in question was from a global manufacturer and OE supplier to vehicle producers including VAG Group. If garages or motorists have any similar stories please let us know they deserve to be named and shamed

Complaints Procedure  | Initial Disclosure Document | Treating Customers Fairly

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